We do not provide legal advice or handle your claim. If eligible, we will refer you to a regulated solicitor. Free, no-obligation consultation or pursue your claim yourself, you can complain to your landlord or refer it to the Housing Ombudsman.
Thank you for your enquiry, a member of our housing disrepair team will contact you shortly - please also keep an eye on your emails for further instructions - These may be sent to your spam folder so please check.
TheYesCatalogues Ltd t/a Tenant Aid is authorised and regulated by the Financial Conduct Authority (FRN: 944948).
We operate on a seek-and-refer (click here for more information) basis only. We help collect initial information and then refer your enquiry to a regulated solicitor. We do not provide legal advice or handle your claim after referral.
We do not charge you for our service. If your claim is accepted and successful, we will receive a fixed referral fee from the solicitor. This does not affect your compensation.
You can make a housing disrepair complaint yourself for free, directly to your landlord or through the Housing Ombudsman, without using a claims management company.
Housing disrepair is when a rented property deteriorates or requires repairs so that it is safe and suitable to live in, it is your landlord’s responsibility to ensure a reasonable living standard is met.
Damp and mould are dangerous to your health and therefore may qualify you for compensation
You may apply for compensation if your home has broken extractor fans
Apply for compensation if your home has a broken boiler
If your drains have been blocked and your landlord hasn’t sorted it, you may be eligible for compensation!
You may qualify for compensation if your home has dangerous electrical wiring and your landlord has been ignoring you.
Defective plasterwork is incredibly dangerous and you you may be eligible for compensation, click below find out more.
Defective windows and doors could also qualify you for reimbursement from your landlord.
If your home has defective roofing or gutters, you could claim for compensation.
If you have water damage in your home caused by leaks or flooding, you may be eligible for compensation!
the problem should be part of the Landlord’s responsibilities. The landlord is not responsible for general upkeep such as everyday cleaning or decorating.
you must not withhold rent or be in arrears, and must continue to pay your rent despite the issue(s).
the problem must still be outstanding.
you must still be living in the property.
you must have notified the landlord of the issue.
The landlord has had enough time to reasonably complete the work
The solicitor we refer you to operate on a No Win No Fee basis, meaning you will not pay legal fees if your claim is unsuccessful. They will clearly explain their success fee, terms, and any other costs before you agree to proceed. Click here to find out more about our No Win No Fee Solicitors or click here to find out more about fees and payments. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
A housing disrepair claim is a legal action you can take against your landlord when they fail to carry out essential repairs. Every landlord, whether a council, housing association, or private landlord, has a legal duty to make sure the property you live in is safe, secure, and fit for purpose. If they fail in that duty, you can ask the court not only to order the repairs but also to award you compensation.
The stronger your evidence, the stronger your claim. Keep records of everything, including photographs and videos of the damage, medical evidence if your health has been affected, and receipts for any damaged items. It is also important to keep copies of letters, emails, or texts you have sent to your landlord reporting the issue.
As part of your claim, our Housing Disrepair Solicitors will also arrange for an independent surveyor to assess your property and provide an expert report, which carries significant weight in court.
No. The solicitor we refer you to operate on a No Win No Fee basis, meaning you will not pay legal fees if your claim is unsuccessful. They will clearly explain their success fee, terms, and any other costs before you agree to proceed. Click here to find out more about our No Win No Fee Solicitors or Click here to find out more about fees and payments. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
No, unfortunately not. You must be currently living in the property.
The housing disrepair process can take anywhere from a few weeks to several months, depending on your landlord and the nature of the repairs. Tenant Aid will quickly refer your enquiry to a regulated solicitor, who can advise you on the next steps. While we cannot carry out repairs ourselves or guarantee how quickly your landlord will act, we make sure your information is passed on promptly so the solicitor can help move things forward.
No. It is against the law for a landlord to evict you simply because you are enforcing your legal rights. This is known as “retaliatory eviction” and is unlawful. If your landlord tries to evict you for making a claim, you may be entitled to further legal remedies.